Refund Policy

Last updated: 25 September 2026

1. Stored value

1. Member top-ups (including the first top-up when joining and any later top-ups) are non-refundable once credited, and cannot be exchanged for cash or transferred to another person.
2. The stored-value balance can be used to pay for our game sessions and services.
3. Any remaining balance is not refunded when a member closes their membership.

2. Membership security deposit (HKD 100)

1. When joining as a VIP/SVIP member, a one-off HKD 100 membership security deposit is paid together with the first top-up (for example, HKD 1,000 top-up + HKD 100 = HKD 1,100).
2. The membership security deposit secures the member's session deposits, so members do not pay a separate deposit for each session.
3. When a member leaves the membership, we refund the HKD 100 membership security deposit. Any remaining topped-up balance is not refunded.

3. Duplicate charges and system errors

If you were charged twice, charged in error, or paid but the amount was not credited, please contact us with your registered phone number and payment record. After verification we will refund the excess amount in full. Refunds are made by our staff via bank transfer or FPS to an account you provide.

4. Session deposits: player cancellation or no-show

After a session is confirmed, each player pays a deposit within 48 hours (for members it is paid automatically by the membership security deposit). If a player notifies us that they cannot attend:

• More than 14 days before the booked date: the deposit can be transferred to another session.
• Within 14 days of the booked date: the deposit is charged and used as a "rescue fund" for the affected session.
• Within 2 days of the booked date: the full session fee is charged and used as a rescue fund.

Members: withdrawing within 14 days of the game date, HKD 100 is deducted from the member account as a rescue fund; within 2 days, the full session fee is deducted from the member account as a rescue fund.

If the player finds a replacement player, or notifies us early in the session's WhatsApp group, we will consider the circumstances and may waive the above charges. Otherwise, deposits are generally non-refundable.

5. Bad weather and emergencies

If, within two hours before the game starts, the Hong Kong Observatory issues a Black Rainstorm Warning, Tropical Cyclone Signal No. 8 or above, or a higher-level severe weather warning, or an emergency makes the session unsafe, we will arrange a new date with the players and paid deposits will not be forfeited.

Otherwise, deposits are not refunded if a whole group reschedules or cancels, and any unpaid deposits will be collected.

6. Rescheduling

1. Private sessions: if the whole group has paid deposits, the session may be rescheduled once, more than 14 days before the booked date. Otherwise the whole group must pay new deposits and book a new date.
2. Pooled sessions: generally no rescheduling. If the whole group has paid deposits and all agree, the session may be rescheduled once, more than 14 days before the booked date. A player who cannot attend within 14 days must pay the deposit as a rescue fund or find a replacement.
3. If a pooled session is ultimately not formed, players who paid a deposit may choose to regroup, transfer the deposit to another session, or request a refund of the deposit.
4. To protect other players, a pooled-session player who has not paid the deposit and has not replied in the group 5 days before the booked date may be replaced.

7. Unconfirmed bookings

No charge applies to bookings for sessions that are not confirmed. If a session is cancelled because the minimum number of players is not reached, players pay nothing.

8. How to request a refund

Email thetimeslarp@gmail.com or WhatsApp +852 4439 1980 with your registered phone number and the relevant session or payment record. We will reply as soon as possible.

This policy is governed by the laws of the Hong Kong SAR and forms part of our Terms and Conditions.